Archive Page 2

15. Using an Agent or Character

Here’s the Using an Agent or Character learning interaction from my eBook, Engaging Interactions For eLearning:

Description: Use a character (a.k.a. agent) that assists the learner as they progress through an eLearning course. Have the character introduce and discuss content, provide tips and tricks, and periodically stop to ask assessment questions.

Important: Make sure the learner has the ability to show/hide the character (in case it becomes annoying).

Allow the learner to interact with the character by asking it questions (which actually searches a knowledgebase or existing set of questions). Also, if the learner appears to be having issues with an exercise, the character can provide clues.

Example: In a course teaching how to use a new GPS system, use a talking map or compass as a character to introduce content, describe features of the device, and assist with exercises.
Level(s) of Interaction: 2, 3
Knowledge Type(s): Factual
Conceptual
Procedural
Metacognitive

14. Teach-back (a.k.a. Train the New Person)

Here’s the Teach-back (a.k.a. Train the New Person) learning interaction from my eBook, Engaging Interactions For eLearning:

Description: Put the learner in a scenario where they must prepare training for a new member of their team. Have them assemble and organize content by relevance and based on what they have already learned in the course.

For example, provide 20 phrases or pieces of information where only 8 of the pieces are correct. Instruct the learner to select which information they would use to train the new person on their team.

Example: Consider this scenario:

Your boss has given you the opportunity to grow your sales team to improve the bottom line. How would you train the newest sales associate to help your team achieve this goal? Select the content that is most important.

Level(s) of Interaction: 2, 3
Knowledge Type(s): Factual
Conceptual
Procedural
Metacognitive

13. Before and After or Old Way vs. New Way

Here’s the Before and After or Old Way vs. New Way learning interaction from my eBook, Engaging Interactions For eLearning:

Description: If introducing a new technology, system, or process, show reasons why the new way was chosen. Have the learner sort out information by the old way vs. the new way to make sure they grasp and understand the difference between the two. Justify why things are being changed and how the new way should be better.

Note: Remember that new employees probably did not see the old way, so do not reference it in a way that would require them to learn the old way in order to successfully complete the interaction.

Example: A new cash register is being introduced at a retail establishment. Have the learner explain its advantages and why it is being used. Have the learner work through a series of exercises identifying the Old Way and New Way so that they understand why the change is being made, and how to work with the new system.
Level(s) of Interaction: 2, 3
Knowledge Type(s): Factual
Conceptual
Procedural

12. What’s Wrong With This Picture?

Here’s the What’s Wrong With This Picture? learning interaction from my eBook, Engaging Interactions For eLearning:

Description: Show a photo of a workspace relevant to the learner (ex. inside an auto shop, a dentist’s office, an assembly line, etc.). Explain that several items in the photo pose a safety risk or are just plain wrong for the setting. Have the learner identify safety hazards or potential problems in the workspace by clicking the area(s) of concern. Display a visual cue to indicate if they are correct or incorrect. You may also have the learner identify why an item is a risk. This interaction may allow for role-play, as well: "You are a safety inspector who must identify problem areas on a construction site."
Example: Consider this scenario:

As the manager of a restaurant, you must make sure the kitchen is as clean and organized as possible at all times. There are 10 potential problems in the photo of the kitchen below. Click on each potential problem and explain how it could negatively affect your employees, your customers, and your reputation.

Level(s) of Interaction: 2, 3
Knowledge Type(s): Factual
Conceptual
Procedural

11. Incomplete Stories

Here’s the Incomplete Stories learning interaction from my eBook, Engaging Interactions For eLearning:

Description: Present a MadLib-like game where the learner fills in appropriate words or drags in images to complete a story that has several pieces missing. Allow for some fun, but still make it appropriate for learning – and require them to fill out the story correctly to prove their understanding of the material.
Example: Tell a story of a person installing a home entertainment system consisting of several complicated components. The learner must complete the story by filling in the blanks with text and by dragging images into the appropriate locations (ex. cables and components). Once finished, the story will explain how the individual installed the home entertainment system and how (technically) they did it.
Level(s) of Interaction: 2, 3
Knowledge Type(s): Factual
Conceptual
Procedural
Metacognitive

10. A Customer’s Perspective

Here’s the A Customer’s Perspective learning interaction from my eBook, Engaging Interactions For eLearning:

Description: Have the learner work through a problem or situation from a customer’s perspective. You may have them interact (virtually) with a customer sales representative who is using a call script, or have them work through the installation of a product using only the documentation provided by the company. This could enlighten the learner to how customers are treated or how the documentation/methods/procedures really work.
Example: Consider this scenario:

You were overcharged on your latest cable bill. Contact the cable company to resolve this issue.

Have the learner work through a dialogue with a virtual customer service representative who uses a typical call script. At the end, have the learner explain what went well – and what did not go well.

Level(s) of Interaction: 2, 3
Knowledge Type(s): Factual
Conceptual

9. Exploring a Complex Process or Procedure

Here’s the Exploring a Complex Process or Procedure learning interaction from my eBook, Engaging Interactions For eLearning:

Description: Show a diagram of a process or procedure and instruct the learner to explore the diagram by moving their mouse over the different parts (ex. the different steps of the procedure). Have the different parts of the image spring to life as the learner explores them. Use animation or text to show/describe the inner workings of each section.

You may also consider giving the learner a (virtual) magnifying glass that allows them to zoom in and out.

Allow the learner to explore the entire diagram, but also do a recap at the end to make sure all points are made and that no area was left out.

You may also have the learner explain part of the diagram in their own words, or have them try to predict part of the diagram (using clues) before it is revealed.

Example: Show an image that displays the workings of an assembly line. Show a product being assembled and allow the learner to explore and view information about the different steps.
Level(s) of Interaction: 2, 3
Knowledge Type(s): Factual
Conceptual
Procedural

8. Simple Game-based Interactions

Here’s the Simple Game-based Interactions learning interaction from my eBook, Engaging Interactions For eLearning:

Description: Game-based interactions use traditional games primarily to test learners’ factual knowledge. You can use models of existing games or design your own custom games.

These activities are helpful for teaching and assessing factual information where recall is important, such as sales terms, airport names and abbreviations, entrée ingredients, etc.

Example: Examples include Jeopardy, Hangman, Wheel of Fortune, The Price Is Right, crossword puzzles, word-finds, and the memory matching card game.
Level(s) of Interaction: 2,3
Knowledge Type(s): Factual
Conceptual

Let’s discuss this further…

Simple games can be used to help learners review and assess their factual knowledge. Think of these games as a 21st-century version of flash cards. Initially, give the learner an opportunity to play when using these games. Allow them to learn how the game works and then become comfortable with it. Let them get questions wrong without penalty. At that point, you may consider using the game to assess their knowledge. You don’t want to throw them into a game and then have them miss questions because they don’t understand how the game works, even though they’ve mastered the knowledge.

There are several products on the market that allow you to quickly create these games. Respondus has a product called StudyMate that creates several of these games; I’ve used it and had very good luck with it. Below are some other great references for using simple games in eLearning:

7. Story-Based Questions

Here’s the Story-Based Questions learning interaction from my eBook, Engaging Interactions For eLearning:

Description: Present a story to the learner (using text, images, and/or video) and allow them to react by selecting from multiple options that may occur in the real-world scenario. Their options should be represented as buttons or links on the screen.

Show descriptive feedback based on the learner’s selection. For example, instead of just saying, "Correct," say, "Your manager gives you a huge compliment for choosing to take action instead of ignoring the situation."

For a more immersive experience, describe a scenario where the learner is a character in a story. Give them ownership for their decisions. Encourage them to choose correctly so they can succeed in the story and eventually on-the-job.

Example: Consider this scenario:

You are asked to make a critical purchasing decision at your company based on certain criteria. You’ll need to justify this decision to the executives at a board meeting. What steps would you take to reach your decision?

You could present the learner with several options - with a checkbox next to each option, or provide an open text field for their response.

Level(s) of Interaction: 2, 3
Knowledge Type(s): Factual
Conceptual
Procedural
Metacognitive

Who doesn’t like a good story? Story-based questions do a better job of putting the learner in a real-world situation. They let the learner make a decision based on the context of a scenario, instead of just answering a boring question that is overly-academic. People remember stories, and stories help them understand what to do if they encounter a similar scenario. This is known as knowledge transfer: Can the learner translate what they learned to the real-world? Consider using story-based questions when and where appropriate. You may also sequence several of them together to create a choose your own adventure-type scenario.

6. Find the Mismatched / Stand-out Item

Here’s the Find the Mismatched / Stand-out Item learning interaction from my eBook, Engaging Interactions For eLearning:

Description: Present the learner with several images of items related to the learning content. Instruct the learner to choose an item or items for a key reason.
Example: Consider these scenarios:

Click the widget(s) that were not manufactured correctly.

Click the television model(s) that do not have an LCD screen.

Level(s) of Interaction: 2
Knowledge Type(s): Factual
Conceptual

This is a quick-and-easy interaction that can be used as a knowledge-check or as an assessment item. As with any interaction, it’s important to provide plenty of feedback to the learner based on their actions. You may also consider having the learner justify their selection before providing them with feedback. Have them relate their selection back to the material they learned earlier in the lesson. For example, "Why did you select this item?" If they selected incorrectly, it may not be a bad idea to review common misconceptions to make sure they have a clear understanding of what is correct and why.

An extended version of this interaction would be an investigation scenario, where the learner has to study one or more objects, people, etc., to arrive at a conclusion. For example, if teaching ways to identify flu symptoms versus symptoms of a common cold, you may have the learner "examine" several virtual patients to learn about the symptoms and when they occur.

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